New Support Requests

Number of New Support Requests

1,131

By Gender

46^%

48^%

Other / Unrecorded / Refused : 6^%

By Age

Up to 4

3.3^%

5-9

26.4^%

10-15

53.2^%

16+

17.1^%

Source of Request - Top 5

Parent/Carer

38.5%

GP Practices

19.6%

Primary/Middle Schools

8.0%

Secondary Schools

5.7%

Self-Referral

4.0%

Activity

Number of Young People Supported

1,584

Substantial Contacts

A conversation about current support needs or support provided

7,250

Feedback and Outcomes

Feedback Forms from Young People

44

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

2.6

Young people are asked how they feel before support starts and again when it ends

After
Score

7.3

Young People Completing Paired Assessments

97

80.4%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.1%

Careers/Employment Agency

0.1%

Carers Support Services

0.1%

Child Minder

0.1%

Early Intervention and Targeted Support

1.2%

Further/Higher Education Providers

0.3%

MHST School

1.4%

Primary/Middle Schools

8.0%

PRU/Attendance and Pupil Support

0.2%

Secondary Schools

5.7%

GP Practices

19.6%

Mental Health Services

0.9%

Paediatrics

1.5%

Specialist/Other Health Services

1.0%

Speech and Language Team

0.4%

Housing Agencies

0.2%

Parent/Carer

38.5%

Police/Anti-Social Behaviour Unit

0.1%

Self-Referral

4.0%

Social Care: Assessment and Intervention

0.5%

Social Care: Disabled Children's Service

0.4%

Social Care: LAC Team

1.1%

TK: CAMHS (De-Escalation)

1.1%

TK: LD Nursing Team

0.1%

TK: MHST

0.1%

TK: School Nursing

0.6%

Voluntary/Community Organisation

0.4%

Primary Presenting Issues

Abuse Physical

0.1%

Abuse Sexual

0.3%

Anxiety

23.6%

Attendance

0.2%

Behavioural

12.3%

Bereavement

0.4%

Developmental

1.4%

DV

0.7%

Eating

1.4%

Enuresis

0.1%

Low Mood

9.3%

Low Self Esteem

2.8%

Neurodevelopmental

7.3%

Obsessive

0.5%

Parenting

0.1%

Physical Health

0.4%

Relationships Family

0.8%

Relationships Peers

0.3%

Risky Behaviour

0.3%

Selective Mutism

0.1%

SelfHarm

0.3%

SEN

1.0%

Significant Event

1.9%

Sleep Related

1.1%

Soiling

0.4%

Substance Misuse

0.1%

Suicidal Thoughts

0.5%

Tics / Tourettes

0.3%

Visual Auditory Hallucinations

0.2%

Planned One to One Sessions

857
One to One Sessions Took Place

1,462 in the same quarter last year

Sessions Face to Face

773

1400 last year

Through an Online Chat

4

13 last year

Over the Phone

49

30 last year

Using Online Video

31

19 last year

Group Work Sessions

311 People
Attended 63 Sessions

41 groups were attended by 156 people in the same quarter last year

Workshops for Young People

0 People
Attended 0 Workshops

18 workshops were attended by 116 people in the same quarter last year

Parent Information Sessions

222 People
Attended 42 Sessions

13 sessions were attended by 98 people in the same quarter last year

Training for Professionals

0 People
Attended 0 Events

64 events were attended by 841 people in the same quarter last year

Self Care Station

5 Drop Ins
attended by 8 Young People

25 drop ins attended by 28 people in the same quarter last year

Creative Space

3 Drop Ins
attended by 3 Young People

20 drop ins attended by 19 people in the same quarter last year

Meetings

747 Meetings
attended by 24 Staff

1,231 meetings attended by 29 staff in the same quarter last year

Newsletters Sent

0 Newsletter Links
sent by text message to 0 People

3,749 links sent by text to 969 people in the same quarter last year

Active Volunteers

0 Volunteers

0 Volunteers in the same quarter last year

Volunteers Trained

0 Volunteers Trained

0 Volunteers trained in the same quarter last year

Support Calls

0 Calls
with 0 People

95 calls with 18 people
in the same quarter last year

Telephone Calls

3,231 Calls
with 1,347 People

3,986 calls with 1,766 people
in the same quarter last year

Administrative Telephone Calls

3,123 Calls
with 1,424 People

4,260 calls with 1,919 people
in the same quarter last year

Emails Sent

5,076 Emails
sent to 1,701 People

4,160 emails sent to 1,733 people
in the same quarter last year

Letters sent

1,906 Letters
sent to 1,479 People

2,566 letters sent to 1,856 people
in the same quarter last year

Text Messages Sent

12,979 Texts
sent to 1,908 People

14,474 text messages were sent to 2,645 people
in the same quarter last year

Session by Session Rating Scales

120

Young People Completed 894 Session by Session Rating Scales

9.5 ^/10

Felt Listened To

9.3 ^/10

Session Covered what was Important

9.2 ^/10

What We Did in the Session

9.2 ^/10

Overall

Outcomes of Paired Assessments

97

Young People Completed Paired Assessments

78

Improved

2

No Change

17

Deteriorated

Getting Advice
Single Point of Access
Feedback

215

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

44

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

51

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

19

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

23

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

731

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 3 - 1st October to 31st December 2023

1,131

46%

48%

1,584

7,250

44

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore2.6

AfterScore7.3

97

80.4%Showing an improvementThe difference between the first and last assessment

857One to One Sessions Took Place

773

4

49

31

311 PeopleAttended 63 Sessions

0 PeopleAttended 0 Workshops

222 PeopleAttended 42 Sessions

0 PeopleAttended 0 Events

5 Drop Ins attended by 8 Young People

3 Drop Ins attended by 3 Young People

747 Meetings attended by 24 Staff

0 Newsletter Linkssent by text message to 0 People

0 Volunteers

0 Volunteers Trained

0 Callswith 0 People

3,231 Callswith 1,347 People

3,123 Callswith 1,424 People

5,076 Emailssent to 1,701 People

1,906 Letterssent to 1,479 People

12,979 Textssent to 1,908 People

120

9.5 /10

9.3 /10

9.2 /10

9.2 /10

97

78

2

17

215

44

51

19

23

731

46^%

48^%

Before
Score

2.6

After
Score

7.3

80.4%Showing an improvement
The difference between the first and last assessment

857
One to One Sessions Took Place

311 People
Attended 63 Sessions

0 People
Attended 0 Workshops

222 People
Attended 42 Sessions

0 People
Attended 0 Events

5 Drop Ins
attended by 8 Young People

3 Drop Ins
attended by 3 Young People

747 Meetings
attended by 24 Staff

0 Newsletter Links
sent by text message to 0 People

0 Calls
with 0 People

3,231 Calls
with 1,347 People

3,123 Calls
with 1,424 People

5,076 Emails
sent to 1,701 People

1,906 Letters
sent to 1,479 People

12,979 Texts
sent to 1,908 People

9.5 ^/10

9.3 ^/10

9.2 ^/10

9.2 ^/10