New Support Requests

Number of New Support Requests

658

By Gender

40^%

53^%

Unrecorded/Refused : 7^%

By Age

Up to 4

3.8^%

5-9

27.7^%

10-15

47.4^%

16+

21.1^%

Source of Request - Top 5

Parent/Carer

30.7%

Primary/Middle Schools

16.7%

GP Practices

9.7%

Secondary Schools

4.6%

Social Care: Assessment and Intervention

3.6%

Activity

Number of Young People Supported

2,220

Substantial Contacts

A conversation about current support needs or support provided

11,731

Feedback and Outcomes

Feedback Forms from Young People

123

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.8

Young people are asked how they feel before support starts and again when it ends

After
Score

7.5

Young People Completing Paired Assessments

165

70.3%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.2%

Early Intervention and Targeted Support

0.3%

Further/Higher Education Providers

0.2%

Primary/Middle Schools

16.7%

PRU/Attendance and Pupil Support

0.2%

Secondary Schools

4.6%

GP Practices

9.7%

Mental Health Services

2.0%

Paediatrics

2.1%

Specialist/Other Health Services

2.4%

Speech and Language Team

2.0%

Parent/Carer

30.7%

Police/Anti-Social Behaviour Unit

0.2%

Self-Referral

2.4%

Social Care: Assessment and Intervention

3.6%

Social Care: Disabled Children's Service

0.9%

Social Care: LAC Team

1.5%

Social Care: MASH Team

1.1%

TK: CAMHS (De-Escalation)

2.1%

TK: School Nursing

0.6%

Voluntary/Community Organisation

0.5%

Youth Offending Team

0.3%

Primary Presenting Issues

Abuse Sexual

0.2%

Anxiety

8.2%

Asylum Seeker Refugee

0.2%

Behavioural

12.3%

Bereavement

0.9%

Developmental

4.1%

DV

0.3%

DV Child on Parent

0.5%

Eating

0.9%

Enuresis

0.2%

Gender / Transgender

0.3%

Low Mood

6.1%

Low Self Esteem

2.1%

Neglect

0.2%

Neurodevelopmental

0.6%

Obsessive

0.9%

Parental Health

0.2%

Physical Health

0.3%

Relationships Family

2.1%

Relationships Peers

0.2%

Risky Behaviour

1.1%

Selective Mutism

0.2%

SelfHarm

1.2%

SEN

5.3%

Sexuality

0.2%

Significant Event

3.3%

Sleep Related

0.9%

Soiling

0.3%

Suicidal Thoughts

2.0%

Tics / Tourettes

0.6%

Visual Auditory Hallucinations

0.8%

Young Carer

0.2%

Planned One to One Sessions

2,375
One to One Sessions Took Place

1,606 in the same quarter last year

Sessions Face to Face

112

1583 last year

Through an Online Chat

37

Over the Phone

1423

23 last year

Using Online Video

803

Group Work Sessions

40 People
Attended 12 Sessions

32 groups were attended by 133 people in the same quarter last year

Workshops for Young People

108 People
Attended 32 Workshops

12 workshops were attended by 52 people in the same quarter last year

Parent Information Sessions

112 People
Attended 25 Sessions

15 sessions were attended by 70 people in the same quarter last year

Training for Professionals

0 People
Attended 0 Events

16 events were attended by 443 people in the same quarter last year

Self Care Station

0 Drop Ins
attended by 0 Young People

0 drop ins attended by 0 people in the same quarter last year

Meetings

1,956 Meetings
attended by 41 Staff

857 meetings attended by 28 staff in the same quarter last year

Newsletters Sent

4,047 Newsletter Links
sent by text message to 1,288 People

846 links sent by text to 400 people in the same quarter last year

Active Volunteers

26 Volunteers

16 Volunteers in the same quarter last year

Volunteers Trained

6 Volunteers Trained

5 Volunteers trained in the same quarter last year

Support Calls

230 Calls
with 62 People

198 calls with 55 people
in the same quarter last year

Telephone Calls

5,393 Calls
with 1,914 People

3,775 calls with 1,544 people
in the same quarter last year

Administrative Telephone Calls

3,240 Calls
with 1,417 People

4,518 calls with 1,632 people
in the same quarter last year

Emails Sent

5,928 Emails
sent to 1,600 People

1,560 emails sent to 801 people
in the same quarter last year

Letters sent

3,432 Letters
sent to 2,098 People

3,018 letters sent to 2,133 people
in the same quarter last year

Text Messages Sent

11,660 Texts
sent to 1,642 People

5,221 text messages were sent to 957 people
in the same quarter last year

Session by Session Rating Scales

258

Young People Completed 1518 Session by Session Rating Scales

9.7 ^/10

Felt Listened To

9.4 ^/10

Session Covered what was Important

9.3 ^/10

What We Did in the Session

9.3 ^/10

Overall

Outcomes of Paired Assessments

165

Young People Completed Paired Assessments

116

Improved

2

No Change

47

Deteriorated

Getting Advice
Single Point of Access
Feedback

21

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

123

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

99

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

33

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

62

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

31

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 1 - April to June 2020

658

40%

53%

2,220

11,731

123

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.8

AfterScore7.5

165

70.3%Showing an improvementThe difference between the first and last assessment

2,375One to One Sessions Took Place

112

37

1423

803

40 PeopleAttended 12 Sessions

108 PeopleAttended 32 Workshops

112 PeopleAttended 25 Sessions

0 PeopleAttended 0 Events

0 Drop Ins attended by 0 Young People

1,956 Meetings attended by 41 Staff

4,047 Newsletter Linkssent by text message to 1,288 People

26 Volunteers

6 Volunteers Trained

230 Callswith 62 People

5,393 Callswith 1,914 People

3,240 Callswith 1,417 People

5,928 Emailssent to 1,600 People

3,432 Letterssent to 2,098 People

11,660 Textssent to 1,642 People

258

9.7 /10

9.4 /10

9.3 /10

9.3 /10

165

116

2

47

21

123

99

33

62

31

40^%

53^%

Before
Score

3.8

After
Score

7.5

70.3%Showing an improvement
The difference between the first and last assessment

2,375
One to One Sessions Took Place

40 People
Attended 12 Sessions

108 People
Attended 32 Workshops

112 People
Attended 25 Sessions

0 People
Attended 0 Events

0 Drop Ins
attended by 0 Young People

1,956 Meetings
attended by 41 Staff

4,047 Newsletter Links
sent by text message to 1,288 People

230 Calls
with 62 People

5,393 Calls
with 1,914 People

3,240 Calls
with 1,417 People

5,928 Emails
sent to 1,600 People

3,432 Letters
sent to 2,098 People

11,660 Texts
sent to 1,642 People

9.7 ^/10

9.4 ^/10

9.3 ^/10

9.3 ^/10