New Support Requests

Number of New Support Requests

1,643

By Gender

50^%

46^%

Unrecorded/Refused : 3^%

By Age

Up to 4

5.7^%

5-9

26.0^%

10-15

55.2^%

16+

13.1^%

Source of Request - Top 5

Parent/Carer

37.8%

Primary/Middle Schools

17.4%

GP Practices

12.5%

Secondary Schools

9.9%

Self-Referral

4.0%

Activity

Number of Young People Supported

1,981

Substantial Contacts

A conversation about current support needs or support provided

11,299

Feedback and Outcomes

Feedback Forms from Young People

137

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.9

Young people are asked how they feel before support starts and again when it ends

After
Score

7.6

Young People Completing Paired Assessments

94

67.0%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.1%

Careers/Employment Agency

0.1%

Carers Support Services

0.2%

Early Intervention and Targeted Support

0.2%

Further/Higher Education Providers

0.7%

Primary/Middle Schools

17.4%

PRU/Attendance and Pupil Support

0.1%

Secondary Schools

9.9%

GP Practices

12.5%

Mental Health Services

0.4%

Paediatrics

1.7%

Specialist/Other Health Services

1.5%

Speech and Language Team

1.2%

Housing Agencies

0.1%

Parent/Carer

37.8%

Police/Anti-Social Behaviour Unit

0.1%

Self-Referral

4.0%

Social Care: Assessment and Intervention

0.9%

Social Care: Disabled Children's Service

0.4%

Social Care: LAC Team

1.1%

Social Care: MASH Team

0.7%

TK: CAMHS (De-Escalation)

1.8%

TK: LD Nursing Team

0.1%

TK: School Nursing

1.8%

Primary Presenting Issues

Abuse Emotional

0.1%

Abuse Physical

0.1%

Abuse Sexual

0.2%

Anxiety

8.3%

Behavioural

2.4%

Bereavement

0.8%

Developmental

0.1%

Eating

1.9%

Gender / Transgender

0.1%

Low Mood

6.9%

Low Self Esteem

2.1%

Neurodevelopmental

1.5%

Obsessive

0.2%

Parental Health

0.1%

Physical Health

0.2%

Relationships Family

0.8%

Relationships Peers

0.2%

Risky Behaviour

0.4%

SelfHarm

1.2%

SEN

0.2%

Significant Event

0.7%

Sleep Related

0.1%

Suicidal Thoughts

1.9%

Tics / Tourettes

0.2%

Visual Auditory Hallucinations

0.1%

Planned One to One Sessions

1,639
One to One Sessions Took Place

2,375 in the same quarter last year

Sessions Face to Face

994

112 last year

Through an Online Chat

29

37 last year

Over the Phone

279

1423 last year

Using Online Video

337

803 last year

Group Work Sessions

189 People
Attended 46 Sessions

12 groups were attended by 40 people in the same quarter last year

Workshops for Young People

34 People
Attended 8 Workshops

32 workshops were attended by 108 people in the same quarter last year

Parent Information Sessions

132 People
Attended 28 Sessions

25 sessions were attended by 112 people in the same quarter last year

Training for Professionals

139 People
Attended 11 Events

0 events were attended by 0 people in the same quarter last year

Self Care Station

23 Drop Ins
attended by 31 Young People

0 drop ins attended by 0 people in the same quarter last year

Meetings

1,253 Meetings
attended by 36 Staff

1,956 meetings attended by 41 staff in the same quarter last year

Newsletters Sent

7,996 Newsletter Links
sent by text message to 2,495 People

4,047 links sent by text to 1,288 people in the same quarter last year

Active Volunteers

33 Volunteers

26 Volunteers in the same quarter last year

Volunteers Trained

17 Volunteers Trained

6 Volunteers trained in the same quarter last year

Support Calls

142 Calls
with 34 People

230 calls with 62 people
in the same quarter last year

Telephone Calls

5,271 Calls
with 1,722 People

5,393 calls with 1,914 people
in the same quarter last year

Administrative Telephone Calls

5,049 Calls
with 1,743 People

3,240 calls with 1,417 people
in the same quarter last year

Emails Sent

3,963 Emails
sent to 1,306 People

5,928 emails sent to 1,600 people
in the same quarter last year

Letters sent

2,781 Letters
sent to 2,095 People

3,432 letters sent to 2,098 people
in the same quarter last year

Text Messages Sent

14,738 Texts
sent to 2,196 People

11,660 text messages were sent to 1,642 people
in the same quarter last year

Session by Session Rating Scales

232

Young People Completed 1335 Session by Session Rating Scales

9.5 ^/10

Felt Listened To

9.2 ^/10

Session Covered what was Important

9.2 ^/10

What We Did in the Session

9.2 ^/10

Overall

Outcomes of Paired Assessments

94

Young People Completed Paired Assessments

63

Improved

5

No Change

26

Deteriorated

Getting Advice
Single Point of Access
Feedback

98

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

137

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

84

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

4

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

39

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

109

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 1 - April to June 2021

1,643

50%

46%

1,981

11,299

137

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.9

AfterScore7.6

94

67.0%Showing an improvementThe difference between the first and last assessment

1,639One to One Sessions Took Place

994

29

279

337

189 PeopleAttended 46 Sessions

34 PeopleAttended 8 Workshops

132 PeopleAttended 28 Sessions

139 PeopleAttended 11 Events

23 Drop Ins attended by 31 Young People

1,253 Meetings attended by 36 Staff

7,996 Newsletter Linkssent by text message to 2,495 People

33 Volunteers

17 Volunteers Trained

142 Callswith 34 People

5,271 Callswith 1,722 People

5,049 Callswith 1,743 People

3,963 Emailssent to 1,306 People

2,781 Letterssent to 2,095 People

14,738 Textssent to 2,196 People

232

9.5 /10

9.2 /10

9.2 /10

9.2 /10

94

63

5

26

98

137

84

4

39

109

50^%

46^%

Before
Score

3.9

After
Score

7.6

67.0%Showing an improvement
The difference between the first and last assessment

1,639
One to One Sessions Took Place

189 People
Attended 46 Sessions

34 People
Attended 8 Workshops

132 People
Attended 28 Sessions

139 People
Attended 11 Events

23 Drop Ins
attended by 31 Young People

1,253 Meetings
attended by 36 Staff

7,996 Newsletter Links
sent by text message to 2,495 People

142 Calls
with 34 People

5,271 Calls
with 1,722 People

5,049 Calls
with 1,743 People

3,963 Emails
sent to 1,306 People

2,781 Letters
sent to 2,095 People

14,738 Texts
sent to 2,196 People

9.5 ^/10

9.2 ^/10

9.2 ^/10

9.2 ^/10