New Support Requests

Number of New Support Requests

1,249

By Gender

48^%

45^%

Unrecorded/Refused : 7^%

By Age

Up to 4

4.3^%

5-9

28.7^%

10-15

49.0^%

16+

17.9^%

Source of Request - Top 5

Parent/Carer

35.9%

Primary/Middle Schools

17.5%

GP Practices

15.0%

Secondary Schools

5.7%

Self-Referral

3.4%

Activity

Number of Young People Supported

2,067

Substantial Contacts

A conversation about current support needs or support provided

11,770

Feedback and Outcomes

Feedback Forms from Young People

111

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.1

Young people are asked how they feel before support starts and again when it ends

After
Score

7.6

Young People Completing Paired Assessments

99

69.7%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.1%

Early Intervention and Targeted Support

0.6%

Further/Higher Education Providers

1.8%

Primary/Middle Schools

17.5%

Secondary Schools

5.7%

GP Practices

15.0%

Mental Health Services

0.2%

Paediatrics

1.8%

Specialist/Other Health Services

1.4%

Speech and Language Team

1.0%

Parent/Carer

35.9%

Self-Referral

3.4%

Social Care: Assessment and Intervention

1.9%

Social Care: Disabled Children's Service

0.4%

Social Care: LAC Team

1.0%

Social Care: MASH Team

0.4%

TK: CAMHS (De-Escalation)

1.1%

TK: Health Visiting

0.2%

TK: Homestart

0.1%

TK: LD Nursing Team

0.2%

TK: School Nursing

0.8%

Voluntary/Community Organisation

0.1%

Youth Offending Team

0.2%

Primary Presenting Issues

Abuse Emotional

0.2%

Abuse Physical

0.1%

Abuse Sexual

0.3%

Anxiety

11.5%

Attendance

0.1%

Behavioural

6.0%

Bereavement

1.0%

Developmental

0.2%

DV

0.3%

DV Child on Parent

0.1%

Eating

1.9%

Enuresis

0.1%

Gender / Transgender

0.1%

Low Mood

7.7%

Low Self Esteem

1.6%

Neglect

0.1%

Neurodevelopmental

5.8%

Obsessive

0.7%

Parental Health

0.1%

Parenting

0.1%

Relationships Family

1.5%

Relationships Peers

0.4%

Risky Behaviour

0.8%

SelfHarm

1.2%

SEN

0.6%

Significant Event

2.8%

Sleep Related

0.8%

Substance Misuse

0.2%

Suicidal Thoughts

2.9%

Tics / Tourettes

0.3%

Visual Auditory Hallucinations

0.4%

Young Carer

0.1%

Planned One to One Sessions

1,965
One to One Sessions Took Place

1,700 in the same quarter last year

Sessions Face to Face

598

1526 last year

Through an Online Chat

46

Over the Phone

591

149 last year

Using Online Video

730

25 last year

Group Work Sessions

237 People
Attended 53 Sessions

39 groups were attended by 255 people in the same quarter last year

Workshops for Young People

96 People
Attended 16 Workshops

19 workshops were attended by 228 people in the same quarter last year

Parent Information Sessions

137 People
Attended 35 Sessions

32 sessions were attended by 228 people in the same quarter last year

Training for Professionals

219 People
Attended 14 Events

21 events were attended by 535 people in the same quarter last year

Self Care Station

16 Drop Ins
attended by 19 Young People

0 drop ins attended by 0 people in the same quarter last year

Meetings

1,424 Meetings
attended by 36 Staff

1,009 meetings attended by 46 staff in the same quarter last year

Newsletters Sent

4,263 Newsletter Links
sent by text message to 1,901 People

3,529 links sent by text to 1,158 people in the same quarter last year

Active Volunteers

33 Volunteers

24 Volunteers in the same quarter last year

Volunteers Trained

17 Volunteers Trained

5 Volunteers trained in the same quarter last year

Support Calls

178 Calls
with 39 People

167 calls with 45 people
in the same quarter last year

Telephone Calls

5,601 Calls
with 1,800 People

4,770 calls with 1,928 people
in the same quarter last year

Administrative Telephone Calls

4,316 Calls
with 1,650 People

5,239 calls with 1,875 people
in the same quarter last year

Emails Sent

5,624 Emails
sent to 1,404 People

1,841 emails sent to 964 people
in the same quarter last year

Letters sent

2,782 Letters
sent to 1,926 People

2,835 letters sent to 2,148 people
in the same quarter last year

Text Messages Sent

13,275 Texts
sent to 1,681 People

7,411 text messages were sent to 1,465 people
in the same quarter last year

Session by Session Rating Scales

274

Young People Completed 1569 Session by Session Rating Scales

9.7 ^/10

Felt Listened To

9.4 ^/10

Session Covered what was Important

9.3 ^/10

What We Did in the Session

9.4 ^/10

Overall

Outcomes of Paired Assessments

99

Young People Completed Paired Assessments

69

Improved

4

No Change

26

Deteriorated

Getting Advice
Single Point of Access
Feedback

93

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

111

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

122

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

19

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

48

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

93

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 4 - January to March 2021

1,249

48%

45%

2,067

11,770

111

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.1

AfterScore7.6

99

69.7%Showing an improvementThe difference between the first and last assessment

1,965One to One Sessions Took Place

598

46

591

730

237 PeopleAttended 53 Sessions

96 PeopleAttended 16 Workshops

137 PeopleAttended 35 Sessions

219 PeopleAttended 14 Events

16 Drop Ins attended by 19 Young People

1,424 Meetings attended by 36 Staff

4,263 Newsletter Linkssent by text message to 1,901 People

33 Volunteers

17 Volunteers Trained

178 Callswith 39 People

5,601 Callswith 1,800 People

4,316 Callswith 1,650 People

5,624 Emailssent to 1,404 People

2,782 Letterssent to 1,926 People

13,275 Textssent to 1,681 People

274

9.7 /10

9.4 /10

9.3 /10

9.4 /10

99

69

4

26

93

111

122

19

48

93

48^%

45^%

Before
Score

3.1

After
Score

7.6

69.7%Showing an improvement
The difference between the first and last assessment

1,965
One to One Sessions Took Place

237 People
Attended 53 Sessions

96 People
Attended 16 Workshops

137 People
Attended 35 Sessions

219 People
Attended 14 Events

16 Drop Ins
attended by 19 Young People

1,424 Meetings
attended by 36 Staff

4,263 Newsletter Links
sent by text message to 1,901 People

178 Calls
with 39 People

5,601 Calls
with 1,800 People

4,316 Calls
with 1,650 People

5,624 Emails
sent to 1,404 People

2,782 Letters
sent to 1,926 People

13,275 Texts
sent to 1,681 People

9.7 ^/10

9.4 ^/10

9.3 ^/10

9.4 ^/10