New Support Requests

Number of New Support Requests

1,306

By Gender

52^%

45^%

Other / Unrecorded / Refused : 3^%

By Age

Up to 4

2.9^%

5-9

24.7^%

10-15

57.0^%

16+

15.5^%

Source of Request - Top 5

Parent/Carer

42.8%

GP Practices

18.6%

Primary/Middle Schools

7.4%

Secondary Schools

7.2%

Self-Referral

3.5%

Activity

Number of Young People Supported

1,995

Substantial Contacts

A conversation about current support needs or support provided

9,944

Feedback and Outcomes

Feedback Forms from Young People

68

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.6

Young people are asked how they feel before support starts and again when it ends

After
Score

7.8

Young People Completing Paired Assessments

125

91.2%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.1%

Early Intervention and Targeted Support

0.4%

Further/Higher Education Providers

0.6%

MHST School

0.4%

Primary/Middle Schools

7.4%

PRU/Attendance and Pupil Support

0.5%

Secondary Schools

7.2%

GP Practices

18.6%

Mental Health Services

0.7%

Paediatrics

2.1%

Specialist/Other Health Services

0.7%

Housing Agencies

0.1%

Parent/Carer

42.8%

Self-Referral

3.5%

Social Care: Assessment and Intervention

1.2%

Social Care: Disabled Children's Service

0.2%

Social Care: LAC Team

1.5%

TK: CAMHS (De-Escalation)

0.8%

TK: School Nursing

1.4%

Voluntary/Community Organisation

0.2%

Primary Presenting Issues

Abuse Physical

0.2%

Abuse Sexual

0.4%

Anxiety

22.6%

Asylum Seeker Refugee

0.2%

Attendance

0.2%

Behavioural

9.6%

Bereavement

1.9%

CSE

0.1%

Developmental

0.6%

DV

0.7%

Eating

1.5%

Enuresis

0.1%

Gender / Transgender

0.1%

Low Mood

11.0%

Low Self Esteem

1.8%

Neurodevelopmental

8.8%

Obsessive

0.6%

Offending

0.1%

Parenting

0.2%

Physical Health

0.5%

Relationships Family

0.8%

Relationships Peers

0.5%

Risky Behaviour

0.2%

Self Esteem

0.4%

SelfHarm

2.3%

SEN

1.0%

Significant Event

4.1%

Sleep Related

0.6%

Soiling

0.2%

Suicidal Thoughts

1.0%

Tics / Tourettes

0.2%

Visual Auditory Hallucinations

0.3%

Planned One to One Sessions

1,333
One to One Sessions Took Place

1,576 in the same quarter last year

Sessions Face to Face

1284

1474 last year

Through an Online Chat

2

4 last year

Over the Phone

32

62 last year

Using Online Video

15

36 last year

Group Work Sessions

203 People
Attended 30 Sessions

53 groups were attended by 308 people in the same quarter last year

Workshops for Young People

82 People
Attended 14 Workshops

15 workshops were attended by 89 people in the same quarter last year

Parent Information Sessions

94 People
Attended 26 Sessions

19 sessions were attended by 115 people in the same quarter last year

Training for Professionals

784 People
Attended 87 Events

61 events were attended by 822 people in the same quarter last year

Self Care Station

27 Drop Ins
attended by 26 Young People

20 drop ins attended by 24 people in the same quarter last year

Creative Space

15 Drop Ins
attended by 13 Young People

0 drop ins attended by 0 people in the same quarter last year

Meetings

1,264 Meetings
attended by 31 Staff

1,513 meetings attended by 34 staff in the same quarter last year

Newsletters Sent

1,059 Newsletter Links
sent by text message to 717 People

9,776 links sent by text to 2,441 people in the same quarter last year

Active Volunteers

0 Volunteers

0 Volunteers in the same quarter last year

Volunteers Trained

0 Volunteers Trained

0 Volunteers trained in the same quarter last year

Support Calls

118 Calls
with 23 People

145 calls with 32 people
in the same quarter last year

Telephone Calls

4,294 Calls
with 1,755 People

5,189 calls with 1,976 people
in the same quarter last year

Administrative Telephone Calls

4,347 Calls
with 1,916 People

4,650 calls with 1,956 people
in the same quarter last year

Emails Sent

3,888 Emails
sent to 1,491 People

4,888 emails sent to 1,876 people
in the same quarter last year

Letters sent

2,099 Letters
sent to 1,600 People

2,989 letters sent to 2,184 people
in the same quarter last year

Text Messages Sent

13,661 Texts
sent to 2,274 People

17,449 text messages were sent to 2,734 people
in the same quarter last year

Session by Session Rating Scales

155

Young People Completed 972 Session by Session Rating Scales

9.8 ^/10

Felt Listened To

9.5 ^/10

Session Covered what was Important

9.5 ^/10

What We Did in the Session

9.6 ^/10

Overall

Outcomes of Paired Assessments

125

Young People Completed Paired Assessments

114

Improved

2

No Change

9

Deteriorated

Getting Advice
Single Point of Access
Feedback

109

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

68

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

87

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

35

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

50

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

1427

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 4 - 1st January to 31st March 2023

1,306

52%

45%

1,995

9,944

68

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.6

AfterScore7.8

125

91.2%Showing an improvementThe difference between the first and last assessment

1,333One to One Sessions Took Place

1284

2

32

15

203 PeopleAttended 30 Sessions

82 PeopleAttended 14 Workshops

94 PeopleAttended 26 Sessions

784 PeopleAttended 87 Events

27 Drop Ins attended by 26 Young People

15 Drop Ins attended by 13 Young People

1,264 Meetings attended by 31 Staff

1,059 Newsletter Linkssent by text message to 717 People

0 Volunteers

0 Volunteers Trained

118 Callswith 23 People

4,294 Callswith 1,755 People

4,347 Callswith 1,916 People

3,888 Emailssent to 1,491 People

2,099 Letterssent to 1,600 People

13,661 Textssent to 2,274 People

155

9.8 /10

9.5 /10

9.5 /10

9.6 /10

125

114

2

9

109

68

87

35

50

1427

52^%

45^%

Before
Score

3.6

After
Score

7.8

91.2%Showing an improvement
The difference between the first and last assessment

1,333
One to One Sessions Took Place

203 People
Attended 30 Sessions

82 People
Attended 14 Workshops

94 People
Attended 26 Sessions

784 People
Attended 87 Events

27 Drop Ins
attended by 26 Young People

15 Drop Ins
attended by 13 Young People

1,264 Meetings
attended by 31 Staff

1,059 Newsletter Links
sent by text message to 717 People

118 Calls
with 23 People

4,294 Calls
with 1,755 People

4,347 Calls
with 1,916 People

3,888 Emails
sent to 1,491 People

2,099 Letters
sent to 1,600 People

13,661 Texts
sent to 2,274 People

9.8 ^/10

9.5 ^/10

9.5 ^/10

9.6 ^/10