New Support Requests

Number of New Support Requests

1,109

By Gender

50^%

46^%

Unrecorded/Refused : 4^%

By Age

Up to 4

7.4^%

5-9

27.1^%

10-15

49.5^%

16+

16.0^%

Source of Request - Top 5

Parent/Carer

36.1%

GP Practices

15.2%

Primary/Middle Schools

12.7%

Secondary Schools

7.1%

Self-Referral

4.8%

Activity

Number of Young People Supported

1,992

Substantial Contacts

A conversation about current support needs or support provided

9,863

Feedback and Outcomes

Feedback Forms from Young People

96

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.1

Young people are asked how they feel before support starts and again when it ends

After
Score

7.6

Young People Completing Paired Assessments

105

69.5%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

CAMHS (Out of Area)

0.1%

Children's Rights Service

0.1%

Early Intervention and Targeted Support

0.5%

Further/Higher Education Providers

0.5%

Primary/Middle Schools

12.7%

PRU/Attendance and Pupil Support

0.4%

Secondary Schools

7.1%

GP Practices

15.2%

Mental Health Services

1.0%

Paediatrics

2.7%

Specialist/Other Health Services

1.2%

Speech and Language Team

2.2%

Housing Agencies

0.5%

Parent/Carer

36.1%

Police/Anti-Social Behaviour Unit

0.1%

Self-Referral

4.8%

Social Care: Assessment and Intervention

2.0%

Social Care: Disabled Children's Service

0.7%

Social Care: LAC Team

1.7%

Social Care: MASH Team

0.4%

TK: CAMHS (De-Escalation)

1.6%

TK: Health Visiting

0.1%

TK: Homestart

0.2%

TK: LD Nursing Team

0.2%

TK: School Nursing

1.8%

Voluntary/Community Organisation

0.2%

Youth Offending Team

0.1%

Primary Presenting Issues

Abuse Emotional

0.5%

Abuse Physical

0.4%

Abuse Sexual

0.1%

Anxiety

9.8%

Behavioural

5.7%

Bereavement

1.1%

Developmental

0.3%

DV

0.1%

Eating

2.0%

Gender / Transgender

0.2%

Low Mood

6.3%

Low Self Esteem

1.1%

Neglect

0.1%

Neurodevelopmental

2.2%

Obsessive

0.2%

Physical Health

0.2%

Relationships Family

0.5%

Relationships Peers

0.1%

Risky Behaviour

0.4%

Selective Mutism

0.1%

SelfHarm

0.9%

SEN

0.3%

Significant Event

0.9%

Sleep Related

0.2%

Soiling

0.1%

Suicidal Thoughts

1.7%

Tics / Tourettes

0.3%

Visual Auditory Hallucinations

0.3%

Planned One to One Sessions

1,586
One to One Sessions Took Place

2,292 in the same quarter last year

Sessions Face to Face

1258

277 last year

Through an Online Chat

15

80 last year

Over the Phone

148

948 last year

Using Online Video

165

987 last year

Group Work Sessions

78 People
Attended 25 Sessions

81 groups were attended by 268 people in the same quarter last year

Workshops for Young People

71 People
Attended 11 Workshops

38 workshops were attended by 128 people in the same quarter last year

Parent Information Sessions

93 People
Attended 20 Sessions

46 sessions were attended by 151 people in the same quarter last year

Training for Professionals

61 People
Attended 11 Events

0 events were attended by 0 people in the same quarter last year

Self Care Station

22 Drop Ins
attended by 29 Young People

0 drop ins attended by 0 people in the same quarter last year

Meetings

1,187 Meetings
attended by 33 Staff

1,390 meetings attended by 38 staff in the same quarter last year

Newsletters Sent

8,500 Newsletter Links
sent by text message to 2,568 People

5,439 links sent by text to 1,393 people in the same quarter last year

Active Volunteers

30 Volunteers

27 Volunteers in the same quarter last year

Volunteers Trained

10 Volunteers Trained

10 Volunteers trained in the same quarter last year

Support Calls

149 Calls
with 41 People

238 calls with 59 people
in the same quarter last year

Telephone Calls

4,562 Calls
with 1,739 People

5,204 calls with 1,722 people
in the same quarter last year

Administrative Telephone Calls

4,121 Calls
with 1,633 People

3,534 calls with 1,399 people
in the same quarter last year

Emails Sent

3,041 Emails
sent to 1,223 People

6,325 emails sent to 1,519 people
in the same quarter last year

Letters sent

2,427 Letters
sent to 1,859 People

3,448 letters sent to 1,999 people
in the same quarter last year

Text Messages Sent

16,226 Texts
sent to 2,198 People

13,257 text messages were sent to 1,555 people
in the same quarter last year

Session by Session Rating Scales

226

Young People Completed 1163 Session by Session Rating Scales

9.7 ^/10

Felt Listened To

9.4 ^/10

Session Covered what was Important

9.3 ^/10

What We Did in the Session

9.3 ^/10

Overall

Outcomes of Paired Assessments

105

Young People Completed Paired Assessments

73

Improved

2

No Change

30

Deteriorated

Getting Advice
Single Point of Access
Feedback

149

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

96

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

70

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

7

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

34

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

88

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 2 - July to September 2021

1,109

50%

46%

1,992

9,863

96

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.1

AfterScore7.6

105

69.5%Showing an improvementThe difference between the first and last assessment

1,586One to One Sessions Took Place

1258

15

148

165

78 PeopleAttended 25 Sessions

71 PeopleAttended 11 Workshops

93 PeopleAttended 20 Sessions

61 PeopleAttended 11 Events

22 Drop Ins attended by 29 Young People

1,187 Meetings attended by 33 Staff

8,500 Newsletter Linkssent by text message to 2,568 People

30 Volunteers

10 Volunteers Trained

149 Callswith 41 People

4,562 Callswith 1,739 People

4,121 Callswith 1,633 People

3,041 Emailssent to 1,223 People

2,427 Letterssent to 1,859 People

16,226 Textssent to 2,198 People

226

9.7 /10

9.4 /10

9.3 /10

9.3 /10

105

73

2

30

149

96

70

7

34

88

50^%

46^%

Before
Score

3.1

After
Score

7.6

69.5%Showing an improvement
The difference between the first and last assessment

1,586
One to One Sessions Took Place

78 People
Attended 25 Sessions

71 People
Attended 11 Workshops

93 People
Attended 20 Sessions

61 People
Attended 11 Events

22 Drop Ins
attended by 29 Young People

1,187 Meetings
attended by 33 Staff

8,500 Newsletter Links
sent by text message to 2,568 People

149 Calls
with 41 People

4,562 Calls
with 1,739 People

4,121 Calls
with 1,633 People

3,041 Emails
sent to 1,223 People

2,427 Letters
sent to 1,859 People

16,226 Texts
sent to 2,198 People

9.7 ^/10

9.4 ^/10

9.3 ^/10

9.3 ^/10