New Support Requests

Number of New Support Requests

1,114

By Gender

47^%

44^%

Other / Unrecorded / Refused : 9^%

By Age

Up to 4

3.1^%

5-9

26.3^%

10-15

56.8^%

16+

13.7^%

Source of Request - Top 5

Parent/Carer

40.1%

GP Practices

17.7%

Secondary Schools

6.1%

Primary/Middle Schools

5.8%

Self-Referral

3.6%

Activity

Number of Young People Supported

1,314

Substantial Contacts

A conversation about current support needs or support provided

5,550

Feedback and Outcomes

Feedback Forms from Young People

29

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

Before
Score

3.0

Young people are asked how they feel before support starts and again when it ends

After
Score

7.6

Young People Completing Paired Assessments

93

78.5%Showing an improvement
The difference between the first and last assessment

Ethnicity Ethnic categories have been grouped

Gender

Age Age when support request was made

Special Educational Need

LocalityMost recent

Source of Support Request

Careers/Employment Agency

0.1%

Children's Rights Service

0.1%

Early Intervention and Targeted Support

1.8%

Further/Higher Education Providers

0.4%

MHST School

1.6%

Primary/Middle Schools

5.8%

PRU/Attendance and Pupil Support

0.3%

Secondary Schools

6.1%

GP Practices

17.7%

Mental Health Services

0.6%

Paediatrics

1.3%

Specialist/Other Health Services

1.8%

Housing Agencies

0.1%

Parent/Carer

40.1%

Police/Anti-Social Behaviour Unit

0.1%

Self-Referral

3.6%

Social Care: Adoption Team

0.1%

Social Care: Assessment and Intervention

1.1%

Social Care: Disabled Children's Service

0.2%

Social Care: LAC Team

1.0%

TK: CAMHS (De-Escalation)

0.7%

TK: MHST

0.1%

TK: School Nursing

0.4%

Voluntary/Community Organisation

0.4%

Primary Presenting Issues

Abuse Sexual

0.2%

Anxiety

21.3%

Asylum Seeker Refugee

0.1%

Attendance

0.2%

Behavioural

11.0%

Bereavement

0.3%

Developmental

1.3%

DV

0.7%

Eating

1.9%

Enuresis

0.2%

Gender / Transgender

0.1%

Low Mood

10.6%

Low Self Esteem

1.6%

Neurodevelopmental

7.3%

Obsessive

0.9%

Parenting

0.2%

Physical Health

0.4%

Relationships Family

0.3%

Relationships Peers

0.1%

Risky Behaviour

0.2%

School Exclusion

0.1%

Self Esteem

0.7%

SelfHarm

0.4%

SEN

0.4%

Significant Event

2.2%

Sleep Related

1.0%

Suicidal Thoughts

0.6%

Tics / Tourettes

0.6%

Visual Auditory Hallucinations

0.2%

Planned One to One Sessions

537
One to One Sessions Took Place

1,351 in the same quarter last year

Sessions Face to Face

477

1303 last year

Through an Online Chat

1 last year

Over the Phone

51

32 last year

Using Online Video

9

15 last year

Group Work Sessions

244 People
Attended 61 Sessions

30 groups were attended by 203 people in the same quarter last year

Workshops for Young People

0 People
Attended 0 Workshops

14 workshops were attended by 83 people in the same quarter last year

Parent Information Sessions

219 People
Attended 34 Sessions

26 sessions were attended by 94 people in the same quarter last year

Training for Professionals

0 People
Attended 0 Events

87 events were attended by 784 people in the same quarter last year

Self Care Station

0 Drop Ins
attended by 0 Young People

27 drop ins attended by 26 people in the same quarter last year

Creative Space

0 Drop Ins
attended by 0 Young People

15 drop ins attended by 13 people in the same quarter last year

Meetings

572 Meetings
attended by 20 Staff

1,266 meetings attended by 31 staff in the same quarter last year

Newsletters Sent

0 Newsletter Links
sent by text message to 0 People

1,059 links sent by text to 717 people in the same quarter last year

Active Volunteers

0 Volunteers

0 Volunteers in the same quarter last year

Volunteers Trained

0 Volunteers Trained

0 Volunteers trained in the same quarter last year

Support Calls

0 Calls
with 0 People

103 calls with 21 people
in the same quarter last year

Telephone Calls

2,414 Calls
with 1,087 People

4,294 calls with 1,755 people
in the same quarter last year

Administrative Telephone Calls

2,539 Calls
with 1,200 People

4,347 calls with 1,916 people
in the same quarter last year

Emails Sent

4,156 Emails
sent to 1,378 People

3,888 emails sent to 1,491 people
in the same quarter last year

Letters sent

1,841 Letters
sent to 1,394 People

2,099 letters sent to 1,600 people
in the same quarter last year

Text Messages Sent

10,022 Texts
sent to 1,581 People

13,661 text messages were sent to 2,274 people
in the same quarter last year

Session by Session Rating Scales

158

Young People Completed 951 Session by Session Rating Scales

9.6 ^/10

Felt Listened To

9.3 ^/10

Session Covered what was Important

9.2 ^/10

What We Did in the Session

9.2 ^/10

Overall

Outcomes of Paired Assessments

93

Young People Completed Paired Assessments

73

Improved

3

No Change

17

Deteriorated

Getting Advice
Single Point of Access
Feedback

63

Questionnaires Completed

They Felt Listened To

We Discussed What Was Important

How They Felt Before Support

How They Felt After Support

Overall

Getting Help
ChEWS Service Feedback
Young People

29

Questionnaires Completed

Service Score

Worker Score

Location Score

How They Felt Before Support

How They Felt After Support

Getting Help
ChEWS Service Feedback
Parents / Carers

47

Questionnaires Completed

Communication Score

Service Score

Difference Score

Feedback
Workshops for Young People

4

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Parent/Carer Information Sessions

16

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Feedback
Training Events for Professionals

273

Questionnaires Completed

Level of Understanding Before

Level of Understanding After

Overall Rating

Reporting Dashboard

2023/24

2022/23

2021/22

2020/21

Quarter 4 - 1st January to 31st March 2024

1,114

47%

44%

1,314

5,550

29

"How would you rate your worker?"

"How would you rate the service you received?"

"How would you rate where and how your support was provided?"

BeforeScore3.0

AfterScore7.6

93

78.5%Showing an improvementThe difference between the first and last assessment

537One to One Sessions Took Place

477

51

9

244 PeopleAttended 61 Sessions

0 PeopleAttended 0 Workshops

219 PeopleAttended 34 Sessions

0 PeopleAttended 0 Events

0 Drop Ins attended by 0 Young People

0 Drop Ins attended by 0 Young People

572 Meetings attended by 20 Staff

0 Newsletter Linkssent by text message to 0 People

0 Volunteers

0 Volunteers Trained

0 Callswith 0 People

2,414 Callswith 1,087 People

2,539 Callswith 1,200 People

4,156 Emailssent to 1,378 People

1,841 Letterssent to 1,394 People

10,022 Textssent to 1,581 People

158

9.6 /10

9.3 /10

9.2 /10

9.2 /10

93

73

3

17

63

29

47

4

16

273

47^%

44^%

Before
Score

3.0

After
Score

7.6

78.5%Showing an improvement
The difference between the first and last assessment

537
One to One Sessions Took Place

244 People
Attended 61 Sessions

0 People
Attended 0 Workshops

219 People
Attended 34 Sessions

0 People
Attended 0 Events

0 Drop Ins
attended by 0 Young People

0 Drop Ins
attended by 0 Young People

572 Meetings
attended by 20 Staff

0 Newsletter Links
sent by text message to 0 People

0 Calls
with 0 People

2,414 Calls
with 1,087 People

2,539 Calls
with 1,200 People

4,156 Emails
sent to 1,378 People

1,841 Letters
sent to 1,394 People

10,022 Texts
sent to 1,581 People

9.6 ^/10

9.3 ^/10

9.2 ^/10

9.2 ^/10